Pune: ‘Apli PMPML’ App Crosses 24 Lakh Downloads; Passenger Complaints Enhance Barely | File Photograph
The Pune Mahanagar Parivahan Mahamandal Restricted (PMPML) has seen a major rise within the adoption of its official ‘Apli PMPML’ cell utility, with over 24 lakh passengers downloading it thus far.
The platform, launched to boost digital ticketing and commuter comfort, is more and more being utilized by day by day passengers throughout Pune and Pimpri-Chinchwad.
Of the whole downloads, round 22 lakh customers are on Android gadgets, whereas roughly 2 lakh have accessed the app on iOS.
Because the consumer base grows, PMPML has additionally seen a gentle circulation of complaints registered by means of the app. Passengers have raised points comparable to buses not halting at designated stops, technical glitches throughout digital funds, deduction of cash with out ticket technology and situations of impolite behaviour by workers.
In line with official knowledge, a complete of 37,456 complaints had been obtained by way of the app between January and December 2025. This marks a slight improve in comparison with 36,398 complaints recorded in 2024.
Kishore Chavan, Public Relations Officer of PMPML, talking to The Free Press Journal, mentioned, “Though the rise in complaints is marginal, it displays greater consumer engagement with the digital platform. Efforts are reportedly being made to handle technical points and enhance service high quality. A devoted workforce has been deployed to resolve the commuters’ complaints.”
Apli PMPML Stats
Complete app downloads: 24 lakh+
Android customers: 22 lakh
iOS Customers: 2 lakh
Complaints in 2025: 37,456
Complaints in 2024: 36,398
