Nextiva is a unified enterprise communication system that brings voice, SMS, video, electronic mail, group messaging, and digital channels into one platform. Constructed round actual enterprise wants, We’ve packed it with good instruments and AI applied sciences so it matches all the pieces from two-person retailers to multi-department contact facilities — and the pricing displays that.
Nextiva’s strategy to unified buyer expertise administration units it aside within the business. However is that this stage of sophistication inexpensive? The reply may shock you.
How A lot Does Nextiva Value?
Nextiva is a strategic funding that plugs into what you are promoting wants, serving to you ship distinctive buyer experiences and drive sustainable progress.
For small companies
For small companies needing a dependable cloud cellphone system, the Core plan begins at $15 per person monthly (billed yearly) — with unified voice, video, SMS, and group messaging out of the field.
Rising groups step as much as the Have interaction plan, beginning at $25 per person monthly (billed yearly), for extra SMS capability, toll-free minutes, name recording, and stay chat.
Companies with superior name middle wants transfer to the Scale plan at $75 per person monthly(billed yearly), which provides AI transcription, AI name summaries, journey orchestration, and supervisor instruments.
For big enterprises
For prime-volume contact facilities, Nextiva presents three Contact Middle plans, beginning at $75 per agent monthly and scaling as much as absolutely omnichannel deployments with workforce administration and superior AI.
Nextiva Pricing Plans at a Look
For small companies, there are three plans: Core, Have interaction, and Scale.
For big enterprises and phone facilities, there are three plans: Important, Skilled, and Premium.
| Plan | Value (billed yearly) | Greatest for | Key options |
|---|---|---|---|
| Core | $15/person/mo | Small companies | Voice, limitless calls & video conferences, 100 SMS/person/mo, group chat, voicemail transcription |
| Have interaction | $25/person/mo | Greater name quantity companies | 500 SMS/person/mo, as much as 2,000 toll-free min, name & video recording, stay chat & chatbot, on-line fax, MS Groups |
| Scale | $75/person/mo | Superior routing wants and excessive name quantity | Limitless SMS, as much as 10,000 toll-free min, good name routing, AI transcription, AI name summaries, AI reply help, supervisor instruments, journey orchestration |
| Contact Middle Important | Beginning at $75/agent/mo | Excessive-volume contact facilities | Voice & net chat, skills-based routing, omnichannel capabilities, AI transcription (usage-based) |
| Contact Middle Skilled | Contact Gross sales | Omnichannel contact facilities | Provides electronic mail, SMS, superior self-service bots, real-time supervisor help, safe cost (PCI-DSS), progressive & predictive dialing, extra channels |
| Contact Middle Premium | Contact Gross sales | Massive contact facilities | Provides limitless channels, limitless clever routing, workforce administration, high quality administration, superior analytics, safe in-conversation funds |
Small Enterprise: Telephone Service Plan Particulars
All Nextiva Enterprise Telephone Service plans embrace voice, video conferences, SMS, group chat, 24/7 help, and entry to security measures comparable to SSO and Lively Listing sync. Nextiva additionally presents 99.999% uptime, SOC 2 licensed safety, ISO 27001 licensed safety, and HIPAA-eligible infrastructure for regulated companies.
Core ($15/person/mo annual)
Designed for small groups to reliably run what you are promoting with unified voice, video, and textual content. Consists of 100 SMS messages per person monthly, display screen and file sharing, name routing, group chat, and cellular app.
Add-ons embrace XBert AI Receptionist, stay chat and chatbot, on-line fax, name recording, and CRM integrations.
Have interaction ($25/person/mo annual)
Equip rising groups dealing with larger name and message volumes with automation, superior instruments, and clever routing for personalised experiences at scale. Consists of all the pieces in Core plus 500 SMS messages per person monthly, as much as 2,000 toll-free minutes, name recording, stay chat and chatbot, superior reporting, on-line fax, Microsoft Groups Direct Routing, assembly recording, and full reporting dashboards.
Add-ons embrace XBert AI Receptionist, inbound name middle/ACD, and CRM integrations.
Scale ($75/person/mo annual)
A full buyer expertise platform for companies with actual name middle necessities. Consists of all the pieces in Have interaction plus limitless SMS, as much as 10,000 toll-free minutes, inbound name middle/ACD, voice and net chat, skills-based routing, AI transcription, AI name summaries, AI reply help, journey orchestration, and supervisor monitoring.
Add-ons embrace XBert AI Receptionist, and CRM integrations (Salesforce, HubSpot, and so on.).
Enterprise: Contact Middle Plan Particulars
All plans embrace 24/7 buyer help, no bank card is required for a demo, and you’ll cancel anytime. Integrations (Microsoft Groups, Salesforce, HubSpot, and so on.) can be found throughout Nextiva’s Contact Middle plans.
Contact Middle Important (from $75/agent/mo)
Begin your contact middle right here. Empower your group to ship distinctive help throughout voice and net chat with built-in journey orchestration, good automations, and skills-based routing (as much as 5 brokers). Consists of drag-and-drop workflow builder, AI transcription and summarization (usage-based), detailed buyer historical past with post-call notes, and omnichannel capabilities.
Add-ons embrace XBert AI Receptionist.
Contact Middle Skilled (Contact Gross sales)
Every part in Important plus electronic mail, SMS, and social channels. Consists of good name routing (as much as 10 brokers), real-time AI agent help, superior self-service GenAI bots, progressive, predictive, and Quarterback outbound dialers, PCI-DSS safe cost agent help.
Add-ons embrace XBert AI Receptionist, WFM and QM.
Contact Middle Premium (Contact Gross sales)
This plan offers you all the pieces your group wants for quick, safe, and seamless experiences at scale with limitless channels and social media engagement. Consists of all the pieces in Skilled, plus workforce administration and high quality administration, limitless skills-based routing, superior self-service bots, superior analytics, in-conversation funds, superior CX analytics with multiscreen recording.
Add-ons embrace XBert AI Receptionist.
Prime Nextiva Options
If you wish to optimize enterprise communications and enhance buyer interactions, Nextiva’s progressive but user-friendly communications options cater to companies of all sizes, combining superior expertise with sensible performance.
Options fluctuate by plan, however out there capabilities embrace:
Purchaser’s Information: Selecting the Proper Plan
Choosing the suitable Nextiva plan is determined by a number of components, together with what you are promoting dimension, business, communication wants, and finances.
However right here’s a fast guidelines that will help you work out which plan is greatest for you.
1) Assess what you are promoting wants
Earlier than even evaluating plans, first get clear on what precisely that you must run what you are promoting easily. It is best to:
- Decide what number of customers want entry now and sooner or later.
- Establish which channels matter most to what you are promoting, comparable to voice, SMS, chat, or electronic mail.
- Determine whether or not your group wants easy enterprise calling or extra superior Nextiva capabilities.
- Verify whether or not you want options like name queues, IVR, clever name routing, reporting, or AI-powered automation.
- Think about whether or not what you are promoting would profit from workflow orchestration, omnichannel help, or contact middle instruments.
- Overview the integrations you depend on, comparable to your CRM, assist desk, calendar, or advertising and marketing platforms.
- Match the plan to your present wants, progress plans, and finances.
2) Examine plans
Subsequent, take a detailed take a look at Nextiva’s plans to check what’s included facet by facet. Every plan is constructed to scale together with your group as your communication wants evolve.
Small enterprise choices:
- Core: Greatest for small companies that want dependable VoIP calling and important enterprise communication options.
- Have interaction: Greatest for rising groups that desire a extra unified buyer expertise throughout a number of channels.
- Scale: Greatest for companies that want superior collaboration, automation, and deeper enterprise communication instruments.
Enterprise contact middle choices:
- Important: Greatest for high-volume help groups that want core contact middle capabilities at a beginning enterprise stage.
- Skilled: Greatest for companies that want extra superior routing, reporting, and omnichannel help.
- Premium: Greatest for big contact facilities that want probably the most superior automation, AI, and workforce administration options.
Every plan presents a distinct mixture of options and pricing, so the only option is determined by your group dimension, channel wants, and finances.
3) Consider the overall price of possession
Nextiva’s Unified CXM platform can scale back software program sprawl by bringing voice, video, SMS, group messaging, stay chat, social media administration, on-line critiques, and helpdesk capabilities into one platform. For a lot of companies, meaning fewer separate subscriptions or instruments, much less context-switching for workers, and a extra full view of the shopper journey.
When evaluating plans, take into account:
- Which current instruments Nextiva may substitute in a single fell swoop, comparable to stay chat, helpdesk, group messaging, or video conferencing software program
- Whether or not key options are included within the plan or require an improve or add-on
- How a lot time brokers and workers may save by managing buyer conversations in a single place
- Whether or not built-in automation, AI chatbots, dynamic scripts, or advised responses may scale back handbook work
- How included options like video conferences, group messaging, and buyer interplay historical past might decrease your total working prices
The best plan will not be all the time the most affordable one. It’s the plan that offers your group the options they’ll really use with out forcing you to pay for pointless instruments or keep duplicate techniques.
4) Seek the advice of with a Nextiva specialist
A Nextiva specialist will help you examine plans, establish must-have capabilities, and keep away from paying for instruments your group received’t use.
Whenever you request a customized quote, a product knowledgeable will study your organization, stroll you thru related platform options, and reply questions out of your group. You can even schedule a personalised demo to see how Nextiva works in apply, from name administration and messaging to buyer expertise instruments and integrations, and even the XBert AI Receptionist.
This provides you an much more exact thought of what Nextiva will really price for what you are promoting, what’s included in your plan of alternative, and the place you could possibly save by consolidating communication and buyer administration instruments.
5) Be taught from buyer critiques
Don’t simply take our phrase for it. Learn buyer critiques – 29,000+ verified critiques throughout Trustpilot, G2, Capterra, Gartner Peer Insights, and plenty of extra – and buyer case research from companies like yours to achieve invaluable insights into their Nextiva expertise.
We encourage you to go to a number of overview websites, however within the meantime, listed below are the highest recurring overview themes from Nextiva’s prospects:
- Buyer help is the strongest recurring theme:Throughout GetVoIP, G2, and Gartner, prospects repeatedly point out responsive, educated, affected person help. This comes up in small enterprise and enterprise critiques, in addition to onboarding, implementation feedback, and account administration feedback.
- Clients like that Nextiva is simple to make use of and handle:Many critiques point out a user-friendly interface, intuitive admin portal, easy provisioning, simple person setup, and simple call-flow administration. That is particularly related for SMBs and lean groups that don’t need to depend on IT for each phone-system change.
- Nextiva helps companies consolidate communication instruments:One other repeated level is that it’s simple for companies to convey calling, texting, name middle instruments, video, messaging, and remote-office cellphone techniques into one platform as a substitute of juggling a number of distributors..
- Reliability and name high quality are main positives: Many constructive critiques point out improved name high quality, dependable cellphone service, secure connectivity, and uptime.
- Clients see worth in scalability and suppleness:Clients usually describe Nextiva as adaptable for various enterprise sizes, industries, places, and progress phases.
The primary drawbacks talked about are occasional points with the cellular app, dropped calls, or audio glitches, although these seem much less ceaselessly than constructive feedback about help, reliability, and total worth.
Nextiva can also be recognized for:
- Superb Service — That is virtually unprecedented within the enterprise software program business. Anytime you or your group members want a second opinion or steering, our award-winning help group has your again.
- Service Supply — Nextiva welcomes new accounts by complete onboarding and coaching to make sure the unified buyer expertise software program has an enduring influence on the enterprise. Their Service Supply Workforce makes that doable.
- Superior Reliability — Steady uptime issues so your group stays productive; this theme is seen all through Nextiva’s critiques. Nextiva presents greater than the standard uptime of 99.999% throughout its geographically unbiased cloud community.
Why Nextiva Delivers Sturdy Worth
Are you benefiting from each channel the place prospects attain you? When conversations are scattered throughout disconnected instruments, prospects can fall by the cracks, brokers lose time switching between apps, and gross sales groups miss alternatives.
A unified buyer expertise administration platform brings these interactions collectively, serving to customer-facing groups work quicker, reply smarter, and ship extra constant service.
Right here’s what units Nextiva aside:
- One platform for buyer communications: Handle voice, stay chat, messaging apps, SMS, electronic mail, social media, critiques, and video in a single place for a clearer view of the shopper journey.
- Sensible AI capabilities: Transcribe and summarize calls, analyze buyer sentiment, floor insights, and assist groups reply extra successfully.
- Plans constructed to scale: Select a bundle that matches what you are promoting at the moment, with room to develop as your group, buyer base, or help wants develop.
- Straightforward-to-use expertise: An intuitive interface helps groups spend much less time navigating software program and extra time serving prospects.
- Clear pricing: Clear plan choices make it simpler to grasp what’s included and what you’re paying for.
Merely put, Nextiva delivers glorious worth for companies. Individually, these features–calling, messaging, video, critiques, social media, help workflows–would price a number of instances multiple of Nextiva’s communication and CX plans.
Begin calling for simply $15/person/month.
Each plan consists of enterprise cellphone and group messaging. Add AI if you’re prepared. We will help you decide the plan that matches how your group works.
Nextiva Pricing FAQs
Nextiva prices begin at $15/person/month (billed yearly) on the Core plan. Have interaction is $25/person/month and Scale is $75/person/month. Month-to-month pricing runs roughly 35-50% larger.
Nextiva presents three Enterprise Telephone Service plans — Core ($15/person/mo), Have interaction ($25/person/mo), and Scale ($75/person/mo) — plus Contact Middle plans (Important, Skilled, Premium) beginning at $75 per agent monthly.
Marketed costs are primarily based on annual billing with a 12-month contract. Month-to-month plans can be found at roughly 35-50% extra per person.
Nextiva doesn’t cost set-up charges. Onboarding and implementation help is included with all plans by Nextiva’s Service Supply group.
Marketed costs exclude taxes and regulatory charges, which fluctuate by location and are billed individually.
Core covers voice, video, group messaging, and 100 SMS/person/mo. Have interaction provides name recording, stay chat, on-line fax, and as much as 2,000 toll-free minutes. Scale provides limitless SMS, as much as 10,000 toll-free minutes, AI transcription, AI name summaries, AI reply help, inbound name middle/ACD, and journey orchestration.
Sure. Nextiva helps quantity porting (DID portability) on all plans, so you’ll be able to switch your present enterprise cellphone numbers if you swap.
Annual pricing requires a 12-month contract. Month-to-month plans can be found and not using a long-term dedication at larger per-user charges.
Sure. Nextiva pricing is tiered by group dimension and quantity reductions apply for bigger deployments. Contact Nextiva gross sales for a customized quote primarily based in your headcount.
A ten-user group on Core pays roughly $150/month (annual). Have interaction could be $250/month, Scale could be $750/month for a similar group. For precise pricing primarily based in your dimension and desires, request a personalised quote at nextiva.com/demo.
AI transcription is included on Scale and out there as an add-on on Core and Have interaction. AI name summaries and AI reply help are included on Scale solely. XBert AI receptionist is a standalone add-on beginning at $99/month on any plan.
Nextiva doesn’t supply a free trial. A free personalised demo is offered — you’ll be able to request one at nextiva.com/demo to see the platform earlier than buying.
Toll-free minutes are included on Have interaction (as much as 2,000 min/mo) and Scale (as much as 10,000 min/mo); they’re an add-on on Core. Worldwide calling will not be included on any base plan and requires a separate add-on bundle.
All plans embrace SSO/Lively Listing. Microsoft Groups Direct Routing is included on Have interaction and Scale, and an add-on on Core. CRM integrations (Salesforce, HubSpot, and so on.) are an add-on on all plans together with Scale — not bundled into any base value.
